• My email to ELFA #1
Date: 12th October

Hi
Just to confirm the return address details I left there (with someone else) for my replacement Keystation Pro 88.
I need it shipped to my new work address (rather than the home address you have on file).

The address is:
[suppressed]

My phone number is [suppressed] if you need confirmaiton,

Thanks
Richard Baron.

top
  • ELFA's reply #1
 Date: 12th October

Confirmed

Neil Wright
Service Manager

Electric Factory
top
  • My email to ELFA #2
Date: 28th October

Hi
Can you give me an indication of when it might have been sent?

Thanks
Richard

top
  • My email to ELFA #3
Date: 1st November

Neil,
Please call me and tell me what is happening with the Keystation pro88.
Its been 9 weeks now. 8 days since I CALLED YOU.

I was fed up with this before being sent a broken replacement and that was some time ago.

I would really expect to see a working replacement by the end of the week.
Almost a quater of my warranty has elapsed waiting for you to replace this item.

Richard Baron

top
  • ELFA's reply #2
 Date: 2nd November

Richard,

1 Yesterday was a public holiday in Victoria; even down here we occasionally have them.

2 Your warranty re-commences from delivery of the new unit

3 Although I'm not comfortable with the "broken" brand new unit you said you received I've arranged for another brand new unit to be shipped to you. This will be delivered to you as a favour to me by our NSW Sales Manager during this week so its intact arrival can be verified.

4 The un-standard delivery process has taken a little time but, short of my putting a keyboard in the car and driving to Sydney, I'm not sure what else I could have done beyond insisting that you follow our long established protocol of delivering to, and collecting from, the store where you originally purchased the item. This would have required two trips to Canberra.

Best wishes

Neil Wright
Service Manager

Electric Factory
top